IT Operations & Infrastructure Articles
7 articles
Keep your systems reliable and your team prepared. Find guides to disaster recovery, infrastructure upgrades, security training and managing change.
ITHow to Measure IT Team Performance and Productivity
The metrics that show how an IT team performs, from service desk and uptime to security, projects, and team health, and how to turn them into a dashboard.
13 min read
ITBuilding an IT Change Management Process That Works
How to build an IT change control process that works: risk-based change types, a useful CAB, rollback plans, freeze calendars and the metrics to track.
15 min read
ITHow to Create an IT Disaster Recovery Plan in 6 Steps
Create an IT disaster recovery plan in six steps, from setting RPO and RTO targets and writing runbooks to backups, testing, and ongoing maintenance.
13 min read
ITIT Security Awareness Training: How to Build a Program That Sticks
Replace click-through annual training with a program that changes behavior, using phishing simulations, role-specific content, and metrics that matter.
13 min read
ITIT Infrastructure Modernization: Examples, Benefits, and Steps
Learn what IT infrastructure modernization involves, with examples, key benefits, and a seven-step roadmap for replacing legacy systems with modern ones.
10 min read
IT10 IT Infrastructure Management Challenges (How to Solve Them)
Ten common IT infrastructure management challenges, from legacy systems and hybrid cloud to cyber threats and skill gaps, and practical ways to solve them.
10 min read
ITIT Infrastructure Upgrade: Importance and Best Practices
Why upgrading your IT infrastructure matters, the main types of upgrades, and eight best practices for planning, securing, and testing the rollout.
10 min read